If this is your first time using Sphero, place him in his induction charger for about 5 seconds to wake him up. See this article for more details. When Sphero lights up, simply pick him up and give him a hard double-shake. The next step is to pair Sphero with your mobile device.
If you’ve already used Sphero and he will not wake up, first try placing him on his charger. Sphero may have a low battery and need to recharge. If this is the case, Sphero will flash red 3 times and go to sleep. Charge Sphero completely until the light on his charging base turns solid blue.
If this does not get your Sphero back up and rolling, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: