Prior to troubleshooting, if you have never connected to your Droid, first ensure that you are using a compatible device: Droids app device compatibility.
If you're using a compatible device, double-check that your device has Bluetooth enabled -- if you're using an Android device, also enable Location Services. Our Star Wars App-Enabled Droids utilize Bluetooth 4.0 to create a connection to your device, so no pairing through the Bluetooth menu is necessary. Simply launch the app and hold your device close to your Droid and follow the on-screen instructions. Follow the link for more details on connecting a Droid to the Droids app.
If your connection issue persists, try the following steps:
- Uninstall the Star Wars Droids App by Sphero
- Restart your device
- Reinstall the app
- Ensure Bluetooth is enabled (Location Services too for Android users), and you have a strong WiFi connection
- Launch app with device close to your fully charged Droid
If the above steps do not resolve your issue, please follow the link to open a new support ticket.
Or feel free to contact us at your convenience: