First, it is recommended that you check our Device Compatibility sheet for your device specifications.


If the Star Wars Droids App does not show up on the Apple App Store or Google Play Store, there is a good chance your device is not supported. 


If your device is supported, but you cannot download the app, please check these items:

  1. Check your internet connection. You must have a strong, reliable internet connection to download the app and update your Droid's firmware.

  2. Check available storage on your device to ensure you have enough to download and store the application. 


If your issue persists, please note your device make and model, operating system and available storage and follow the link to open a new support ticket.




Feel free to contact us at your convenience:

1-888-977-4376

Email: support@sphero.com