First, make sure you are connected to BB-9E and that he is not in any sleep mode -- for good measure, place BB-9E on his charging base. If you are connected to him and are able to control him, but BB-9E's head won't light up, please follow the link to open a new support ticket




If you have any questions or concerns, please follow the link to open a new support ticket.





Or feel free to contact us at your convenience:

1-888-977-4376

Email: support@sphero.com