Troubleshooting

My Droid will not connect to the Droids app.
Prior to troubleshooting, if you have never connected to your Droid, first ensure that you are using a compatible device: Droids app device compatibility. ...
Fri, Oct 6, 2017 at 10:56 AM
I can't connect to two of the same Droid in the Droids app.
The Star Wars Droids App only allows a user to control one of each kind of Droid at a time. Having trouble connecting to your Droid? Follow the link for...
Fri, Oct 6, 2017 at 10:57 AM
The Droids app crashes when I try to use Watch With Me.
The Star Wars Droids App may crash if you attempt to connect multiple droids in the Watch With Me feature before all of your Droids have completed their req...
Fri, Oct 6, 2017 at 10:57 AM
Trouble downloading the Droids app.
First, it is recommended that you check our Device Compatibility sheet for your device specifications. If the Star Wars Droids App does not show up on t...
Fri, Oct 6, 2017 at 10:57 AM
How do I force a firmware update in the Droids app?
If there is an update available for your Droid, the app will prompt you to update the Droid. If you wish to force a firmware update, connect to your Droid a...
Thu, Aug 31, 2017 at 8:43 AM